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When you need to get in touch with Facebook about your ad account or anything important, you can never find any contact info on their website, they send you round in circles. You just have to put up with their decisions and take it. They is no way to get in touch and provide any support for your case. I know there are so many people using their business tools and they may be overwhelmed with messages, but no way to get any help when you really need it is tough.
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